General terms and conditions

Article 1 Definitions

Customer: You, Keendoc's counterparty, to whom we provide our Services.

User: The person who, on the basis of the Agreement entered into by the Customer, has registered as a User and has access to one or more Services by means of a strictly personal Identifier.

Content: The educational material made available through the Services, including AI-generated summaries and updates derived from scientific literature, and any legacy or third-party content published on the platform.

Content Provider: Any party, including Keendoc's own AI content pipeline and any third-party or individual contributor, that creates or supplies Content published through the Services.

AI-Generated Content: Content that is produced, in whole or in part, by Keendoc's artificial-intelligence systems from underlying source publications.

CME Credit: A continuing medical education credit that a User may earn by completing accredited Content in accordance with the applicable accreditation requirements.

Identifier: The unique code consisting of a username and password or other identification, provided by Keendoc or created by the User, with which access to the Services is obtained.

Services: All online services offered by Keendoc, including the AI-driven CME platform that filters and summarizes scientific literature into educational content delivered in formats such as podcast and presentation, with supporting text, together with associated services.

Agreement: The agreement between Keendoc and the Customer, formed once the Customer places or makes an (electronic) written order, registration or assignment with Keendoc through the website, by e-mail or by telephone.

Keendoc: Keendoc B.V., as defined in Article 2.

Article 2 Keendoc's identity

Keendoc B.V. is a limited liability company incorporated and acting under the laws of the Netherlands, registered at the Dutch Chamber of Commerce under registration number 94795096, with offices at Biltseweg 33, 3763 LD Soest, the Netherlands.
The VAT number of Keendoc is NL866894962B01.
Keendoc can be reached at contact@keendoc.com.

Article 3 Applicability

These General Terms and Conditions apply whenever Keendoc provides its Services to the Customer.
By placing or making an (electronic) written order, registration or assignment with Keendoc, the Customer also agrees that these General Terms and Conditions apply to all future agreements with Keendoc.
Keendoc is entitled to revise or update these General Terms and Conditions from time to time and will inform the Customer of any changes.
If any provision is null, void, annulled or otherwise non-binding, the remaining provisions remain in full force, and Keendoc and the Customer shall agree to substitute provisions that most closely reflect the content and purpose of the affected provision.

Article 4 Formation and duration of Agreements

All quotations and offers by Keendoc are without obligation unless an acceptance period is stated and the offer is accepted within it.
Agreements come into effect once Keendoc confirms them in writing or, if earlier, once Keendoc begins performance.
Agreements entered into for a fixed term cannot be cancelled or terminated before that term expires, subject to Article 4.4 and any subscription terms.
A Customer may dissolve an Agreement concluded by telephone or online within fourteen (14) days of receiving the Service, provided the Customer and/or User has not yet used the Service. Dissolution is by written notification.
On lawful dissolution, Keendoc will cancel the Agreement and refund the price paid within thirty (30) days, provided the Service has not been used before cancellation.

Article 5 Subscriptions, price and payment

Prices are exclusive of VAT unless stated otherwise.
The Services are offered on a freemium basis, with free access alongside one or more paid subscriptions and institutional (enterprise) licenses. The available subscription types, their features and their prices are those published on the Keendoc website and/or presented at the point of sale at the time of purchase, and may be updated from time to time. Paid subscriptions provide additional features, which may include CME Credits.
Paid subscriptions may renew automatically for successive periods unless cancelled in accordance with the terms presented at purchase. The Customer may cancel in accordance with those terms.
For Agreements involving amounts payable periodically, Keendoc may adjust prices and rates by written notice, taking effect no earlier than one (1) month after notification.
For Services provided three (3) months or more after the Agreement was concluded, Keendoc may adjust prices by written notice. A Customer who does not accept the adjustment may terminate the Agreement in writing within seven (7) days of the notice, effective on the date the change takes effect.
Payment is due on placing the order or, if Keendoc sends an invoice, within fourteen (14) days of the invoice date, unless otherwise agreed.
The Customer's right of suspension or set-off is excluded.
Payments are applied first to interest and costs due, then to the oldest outstanding invoices, regardless of any statement by the Customer.
If the Customer fails to pay on time or in full, the Customer is in default without notice of default being required and owes statutory (commercial) interest on the outstanding amount.
Keendoc's claims become immediately due and payable on the Customer's liquidation, bankruptcy or suspension of payments.

Article 6 Execution of the Agreement and delivery

Keendoc may use services or products provided by third parties to perform the Agreement.
The Customer shall provide, in good time, all data Keendoc indicates is necessary, or that the Customer should reasonably understand to be necessary, to perform the Agreement.
Keendoc will endeavor to observe stated delivery periods but these are never fixed deadlines. If a delivery period is exceeded because information was not received or was incorrect, Keendoc may suspend performance and/or charge the Customer for the resulting extra costs at its customary rates.
Keendoc is not liable for loss resulting from reliance on incorrect or incomplete data provided by the Customer, unless the incorrectness or incompleteness ought to have been known to Keendoc.

Article 7 Access to and use of the Services

For the duration of the Agreement, the User obtains a non-exclusive, non-transferable right to access and consult the Services when they are available.
Keendoc provides the User with an Identifier to access the Services.
Use of the Identifier is strictly personal. The User may not disclose it to, or allow it to be used by, third parties, and is liable for any unauthorized use.
If Keendoc suspects unauthorized use by third parties, it may check the Customer and/or User without prior notice, and the Customer and/or User must cooperate fully.
To maintain or improve the quality of the Services, Keendoc may change or alter the Services, the underlying platform and software, including access times, identification procedures and the addition or omission of information, and may close access during maintenance and repair.

Article 8 Quality of the Services and nature of the Content

Keendoc performs its obligations to the best of its knowledge and ability and does not assume an obligation to achieve a specific result unless expressly agreed.
AI-Generated Content. A substantial part of the Content is generated by artificial intelligence from scientific literature. Although Keendoc applies human oversight and quality controls and identifies the underlying sources of its Content, AI-Generated Content may be incomplete or outdated or may contain inaccuracies or errors. Keendoc provides no guarantee as to the accuracy, completeness, timeliness or reliability of the Content or of any results obtained from the Services.
Educational purpose; not medical advice. The Content is provided for continuing professional education only. It is not medical advice and is not a substitute for the User's own professional judgment. The Content does not create a clinician–patient relationship and must not be relied upon as guidance for the diagnosis or treatment of any individual patient. Clinical decisions remain the sole responsibility of the treating professional, who should verify information against primary sources and applicable guidelines.
Keendoc does not guarantee that the Services will be continuously available or that operation will be uninterrupted or error-free. The Customer/User is responsible for protecting its own equipment and software, including using up-to-date anti-virus software and making backups.
Where the website links to other websites, these references are provided for information only and Keendoc is not responsible for their content.

Article 9 Limitation of Liability

Unless otherwise provided in these General Terms and Conditions or the Agreement, Keendoc is not liable for any damage resulting from a shortcoming under an Agreement, including damage from the use of (or inability to use) the Services or the information obtained from them, or from wrongful acts, unless the damage was caused by Keendoc's intent or conscious recklessness. Even then, Keendoc is not liable for indirect or consequential damage, including trading loss, loss of profit, or damage from personal injury suffered by third parties.
Without prejudice to the foregoing, liability towards the Customer is limited to the invoice value of the part of the Agreement from which the liability arises or, if lower, the amount paid out by Keendoc's business liability insurer in the relevant case.
Keendoc is not liable for the Content, including AI-Generated Content and Content supplied by any Content Provider, or for results or decisions based on it, or for any inaccuracy in the Content, subject to Article 8.
A condition for any right to compensation is that the Customer reports the damage to Keendoc in writing as soon as possible after it arises. Any right to compensation lapses if the damage is not reported in writing within two (2) months after it arose or after the Customer could reasonably have been aware of it.

Article 10 Force majeure

Force majeure is any circumstance beyond Keendoc's control, even if foreseeable when the Agreement was concluded, that prevents Keendoc from fulfilling its obligations in whole or in part. This includes fire, accidents, restrictions imposed by authorities, riots, serious business disruptions such as strikes and blockades, excessive illness-related absence, internet and infrastructure disruptions, failures of AI or other service providers engaged by Keendoc, and failures of persons or products engaged by Keendoc.
During force majeure, Keendoc's obligations are suspended. If performance is impossible due to force majeure for more than thirty (30) days, either party may dissolve the Agreement without any obligation to pay damages.
If Keendoc has already partly performed when force majeure occurs, or can only partly perform, it may invoice the performed or performable part separately, and the Customer shall pay it as a separate contract, unless that part has no independent value.

Article 11 Intellectual and industrial property rights

All intellectual and industrial property rights (including patents, trademarks, copyrights, design rights, know-how, database rights and exclusive licenses) in the Services and Content developed or made available under the Agreement, including Keendoc's AI workflows, prompt structures, filtering logic and editorial formats, vest exclusively in Keendoc or its licensors.
The Customer and/or User acquires only the rights of use expressly granted. This does not constitute a license to publish, reproduce, exploit or provide the Services or Content to third parties in any form, including integrating them into networks or making them public, whether or not after editing.
The Customer may not remove or alter any notice concerning copyright, trademarks, trade names or other intellectual or industrial property rights.
Keendoc's Content may incorporate or be derived from third-party source material, which is used on the basis of open access, license or other lawful grounds. Where Content originates from a third-party Content Provider, it is published on the basis of the rights or licenses obtained for that purpose.
If it is irrevocably established that the Services infringe a third party's intellectual or industrial property right, or if in Keendoc's opinion there is a fair chance of such infringement, Keendoc may take the relevant Services offline.
Any further liability or indemnity of Keendoc for infringement of third-party intellectual or industrial property rights is excluded, including for infringements caused by use of the Services in a form not modified by Keendoc, in combination with items or software not supplied by Keendoc, or otherwise than as intended.

Article 12 CME credits and accreditation

Certain Content is accredited for CME purposes. A User may earn CME Credits by completing such Content in accordance with the applicable accreditation requirements, which may include completing an assessment and meeting a minimum engagement or pass threshold.
Accreditation is granted by the EACCME (European Accreditation Council for Continuing Medical Education). Recognition of CME Credits by professional registers, employers and regulators varies by jurisdiction and is determined by those bodies, not by Keendoc. Keendoc does not guarantee that CME Credits will be recognized in any particular country or by any particular body.
Keendoc issues CME completion records and certificates to the User. Keendoc does not transmit CME data or certificates to the EACCME, to any professional register or to any licensing authority. A User who wishes to have credits recognized is responsible for submitting the certificate to the relevant register or authority. Keendoc retains the records needed to evidence its credit-awarding process for accreditation-monitoring purposes, as described in the Privacy Policy.

Article 13 Confidentiality

Each party shall keep confidential all confidential information obtained from the other or from other sources in the context of the Agreement. Information is confidential if communicated as such or if its confidential nature follows from the information itself, and in any case includes information that becomes known to the Customer and/or User through the Services. The Customer and/or User shall not disclose such information to third parties and shall use it only for the purpose for which it was made available.

Article 14 Privacy

Arrangements regarding the personal data of the Customer and/or User are set out in a separate Privacy Policy.
Keendoc issues CME certificates and completion records to the User and does not transmit this data to accrediting bodies, professional registers or licensing authorities on the User's behalf. Where the EACCME monitors Keendoc's accreditation, this concerns Keendoc's credit-awarding process and does not involve routinely sharing the User's personal data.
By creating an account, the User agrees to receive Service-related communications necessary for using the platform. Marketing communications are sent only where permitted, and the User may unsubscribe at any time via the “unsubscribe” link in every marketing email or by adjusting account settings. Opting out of marketing does not affect transactional or Service-related emails.

Article 15 Questions and complaints

Administrative questions and questions about the Content will be answered within ten (10) working days of receipt. Matters requiring longer will receive a prompt acknowledgment and an indication of when a fuller answer can be expected.
Complaints about performance of the Agreement must be submitted in a timely, complete and clearly described manner within two (2) months after the Customer discovered or could have discovered the defect. Late submission may result in loss of rights. Complaints must be submitted in writing to complaints@keendoc.com.
If a complaint cannot be resolved by mutual agreement, the dispute is subject to Article 16.

Article 16 Final provisions

Keendoc may transfer its rights and obligations towards the Customer to a third party, of which it will notify the Customer in writing. If the Customer does not agree, it may terminate the Agreement in writing within seven (7) days of the notice.
Any dispute between Keendoc and the Customer will be submitted exclusively to the District Court of Midden-Nederland (Rechtbank Midden-Nederland), the Netherlands, without prejudice to either party’s right to seek interim relief in summary proceedings.
Paragraph 2 does not apply if the Customer is a consumer. In that case, a dispute will be settled by the court that has jurisdiction under applicable law. Nothing in these General Terms and Conditions deprives a consumer of the right to bring proceedings before, or to be sued only before, the courts of their place of residence.
All obligations between Keendoc and the Customer are governed by Dutch law, excluding the United Nations Convention on Contracts for the International Sale of Goods. If the Customer is a consumer, this choice of law does not deprive them of the protection of the mandatory provisions of the law of the country in which they habitually reside.

Latest version: October 2026. The most recently uploaded version on the Keendoc website always applies.